sip-syndication.com

I have installed everything as per the instructions adn when viewing voicemail boxes I can see the folders. When I open the folder they have no content although the folder view indicates that it is aware of messages within the folder. Please advise

Can you please check that the access-right in the asterisk voicemail spool are correct. The voicemail files must be readable (and writeable) for the userid your webserver is using. Please refer to this document on how to solve access problems.

In addition please post the output of the follwing shell commands:

Code:

ps -auxw | grep apache ls -lR /var/spool/asterisk/voicemail

Which kind of asterisk installation do you have? I.e. which kind of linux and which version of asterisk? Are you using something like trixbox/freepbx? best regards, Arnd<br><br>Post edited by: voiphead, at: 2006/10/06 18:04

[root@asterisk nic]# ps -auxw | grep apache
Warning: bad ps syntax, perhaps a bogus '-'? See http://procps.sf.net/faq.html
apache 3984 0.0 1.1 12108 5728 ? S 17:19 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3985 0.0 1.1 12108 5736 ? S 17:19 0:07 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3986 0.0 1.1 12108 5728 ? S 17:19 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3987 0.0 1.1 12108 5736 ? S 17:19 0:07 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3988 0.0 1.1 12108 5728 ? S 17:19 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3989 0.0 1.1 12108 5732 ? S 17:19 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3990 0.0 1.1 12108 5728 ? S 17:19 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 3991 0.0 1.1 12108 5736 ? S 17:19 0:07 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co
nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON
-DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET
A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F
ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG
IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA
TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 4485 0.0 1.1 12108 5728 ? S 17:21 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON -DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 4486 0.0 1.1 12108 5728 ? S 17:21 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON -DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
apache 4487 0.0 1.1 12108 5728 ? S 17:21 0:06 /usr/sbin/httpd -f /etc/httpd/conf/httpd.co nf -DAPACHE2 -DHAVE_PHP5 -DHAVE_ACCESS -DHAVE_ACTIONS -DHAVE_ALIAS -DHAVE_ASIS -DHAVE_AUTH -DHAVE_AUTH_ANON -DHAVE_AUTH_DBM -DHAVE_AUTH_DIGEST -DHAVE_AUTOINDEX -DHAVE_CASE_FILTER -DHAVE_CASE_FILTER_IN -DHAVE_CERN_MET A -DHAVE_CGI -DHAVE_CGID -DHAVE_CHARSET_LITE -DHAVE_DIR -DHAVE_DUMPIO -DHAVE_ENV -DHAVE_EXPIRES -DHAVE_EXT_F ILTER -DHAVE_HEADERS -DHAVE_IMAP -DHAVE_INCLUDE -DHAVE_INFO -DHAVE_LOG_CONFIG -DHAVE_LOG_FORENSIC -DHAVE_LOG IO -DHAVE_MIME -DHAVE_MIME_MAGIC -DHAVE_NEGOTIATION -DHAVE_REWRITE -DHAVE_SETENVIF -DHAVE_SPELING -DHAVE_STA TUS -DHAVE_UNIQUE_ID -DHAVE_USERTRACK -DHAVE_VHOST_ALIAS
[root@asterisk nic]#

[root@asterisk nic]# ls -lR /var/spool/asterisk/voicemail
/var/spool/asterisk/voicemail:
total 4
drwxrwxrwx 5 root root 4096 Nov 15 2005 default/

/var/spool/asterisk/voicemail/default:
total 12
drwxrwxrwx 5 root apache 4096 Sep 28 13:22 11/
drwxrwxrwx 3 root root 4096 Nov 15 2005 1234/
drwxrwxrwx 6 root apache 4096 Jun 19 12:27 21/

/var/spool/asterisk/voicemail/default/11:
total 616
-rwxrwxrwx 1 nic nic 19107 Sep 28 13:22 busy.gsm*
-rwxrw-rw- 1 root root 185324 Sep 28 13:22 busy.wav*
-rwxrw-rw- 1 root root 18846 Sep 28 13:22 busy.WAV*
-rwxrwxrwx 1 nic nic 2937 Nov 24 2005 greet.gsm*
-rwxrw-rw- 1 root root 28524 Nov 24 2005 greet.wav*
-rwxrw-rw- 1 root root 2986 Nov 24 2005 greet.WAV*
drwxrw-rw- 2 root root 4096 Oct 6 13:03 INBOX/
drwxrw-rw- 2 root root 4096 Oct 6 13:03 Old/
drwxrw-rw- 2 root root 4096 Sep 18 17:22 tmp/
-rwxrwxrwx 1 nic nic 28743 Mar 2 2006 unavail.gsm*
-rwxrw-rw- 1 root root 278764 Mar 2 2006 unavail.wav*
-rwxrw-rw- 1 root root 28400 Mar 2 2006 unavail.WAV*

/var/spool/asterisk/voicemail/default/11/INBOX:
total 0

/var/spool/asterisk/voicemail/default/11/Old:
total 0

/var/spool/asterisk/voicemail/default/11/tmp:
total 0

/var/spool/asterisk/voicemail/default/1234:
total 28
-rw-rw-rw- 1 root root 8481 Nov 15 2005 busy.gsm
drwxrwxrwx 2 root root 4096 Nov 15 2005 INBOX/
-rw-rw-rw- 1 root root 8481 Nov 15 2005 unavail.gsm

/var/spool/asterisk/voicemail/default/1234/INBOX:
total 0

/var/spool/asterisk/voicemail/default/21:
total 276
-rwxrwxrwx 1 nic nic 20229 Feb 28 2006 busy.gsm*
-rwxrw-rw- 1 root root 196204 Feb 28 2006 busy.wav*
-rwxrw-rw- 1 root root 19950 Feb 28 2006 busy.WAV*
drwxrw-rw- 2 root root 4096 Mar 22 2006 Cust3/
-rwxrwxrwx 1 nic nic 5115 Oct 3 2004 greet.gsm*
drwxrw-rw- 2 root root 4096 Oct 3 19:50 INBOX/
drwxrw-rw- 2 root root 4096 Oct 3 19:49 Old/
drwxrw-rw- 2 root root 4096 Oct 3 19:11 tmp/
-rwxrwxrwx 1 nic nic 13662 Oct 3 2004 unavail.gsm*

/var/spool/asterisk/voicemail/default/21/Cust3:
total 432
-rw-rw-rw- 1 root root 36828 Mar 22 2006 msg0000.gsm
-rw-rw-rw- 1 root root 221 Mar 22 2006 msg0000.txt
-rw-rw-rw- 1 root root 357164 Mar 22 2006 msg0000.wav
-rw-rw-rw- 1 root root 36330 Mar 22 2006 msg0000.WAV

/var/spool/asterisk/voicemail/default/21/INBOX:
total 0

/var/spool/asterisk/voicemail/default/21/Old:
total 668
-rw-rw-rw- 1 root root 31449 Sep 20 14:10 msg0000.gsm
-rw-rw-rw- 1 root root 225 Sep 20 14:10 msg0000.txt
-rw-rw-rw- 1 root root 305004 Sep 20 14:10 msg0000.wav
-rw-rw-rw- 1 root root 31000 Sep 20 14:10 msg0000.WAV
-rw-rw-rw- 1 root root 24816 Sep 20 14:12 msg0001.gsm
-rw-rw-rw- 1 root root 225 Sep 20 14:12 msg0001.txt
-rw-rw-rw- 1 root root 240684 Sep 20 14:12 msg0001.wav
-rw-rw-rw- 1 root root 24500 Sep 20 14:12 msg0001.WAV

/var/spool/asterisk/voicemail/default/21/tmp:
total 4048
-rw-rw-rw- 1 root root 0 Jul 21 15:02 4rsBVY
-rwxrw-rw- 1 root root 348160 Jul 21 15:05 4rsBVY.gsm*
-rwxrw-rw- 1 root root 3406444 Jul 21 15:06 4rsBVY.wav*
-rwxrw-rw- 1 root root 345990 Jul 21 15:06 4rsBVY.WAV*
-rw-rw-rw- 1 root root 0 Sep 26 02:30 emKOOl
-rwxrw-rw- 1 root root 2046 Sep 26 02:30 emKOOl.gsm*
-rwxrw-rw- 1 root root 19884 Sep 26 02:30 emKOOl.wav*
-rwxrw-rw- 1 root root 2076 Sep 26 02:30 emKOOl.WAV*
[root@asterisk nic]#

Linux Version = Mandriva 2006

Asterisk version = 1.2.9.1

Hi,

as the access rights to your voicemail dir/files looks good the error must be somewhere else. Please try to access the voicemails using your browser (preferably using mozilla or firebird). Refer to this documentation

Example URL:

Code:

http://office%2f23456: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it /voicemail.php?action=listfoldercontent&folder=INBOX

Whereas, in this example: - office is the context name youre using - %2f a seperator between context name and voicemailboxnameassword - 23456 is the voicemailbox name - 54321 is the password for the voicemailbox - vm.yourserver.com is the server name - /vm/voicemail.php the path to where you put the voicemail php script file Alternativly, if the server is on the net, you can supply me with an test voicemail account and the url to the you voicemail.php script and i test the access to the voicemail spool. Please use the &quot;contact us&quot; page for this. I will reply via email. In addition you could look into your webserver log and check for any errors when accessing the voicemail.php script. Please post them here if there are any best regards, Arnd